For questions about Buenora, email service@buenora.store
How to reach us
We can help with product details, existing orders, delivery questions, return requests, and privacy questions. Include the subject of your request so we can direct it appropriately.
For an order, include your order number and the email address used at checkout. If an item has a problem, describe what happened and attach a useful photograph if available. Please avoid sending information that is not needed to resolve your request.
Do not email passwords, full card details, or card security codes.
Business information
Buenora is operated by Winest Enterprise Co., Limited. Business address: UNIT 60, 3/F, YAU LEE CENTER, NO.45 HOI YUEN ROAD, KWUN TONG, HONG KONG Email: service@buenora.store
Before returning an item
Ask us for the correct return instructions before mailing a parcel. A shipping-label address is not necessarily a returns facility. This coordination step does not make a statutory cancellation dependent on our approval.