Effective date: October 13, 2026
This policy explains delivery charges, order processing, and estimated transit times for purchases from Buenora, operated by Winest Enterprise Co., Limited.
Delivery destinations and prices
We offer worldwide shipping to supported destinations available at checkout. Delivery availability is subject to applicable restrictions and carrier service.
We do not currently ship to Cuba, Iran, North Korea, Syria, Bouvet Island, or Heard Island and McDonald Islands. Delivery to Ukraine is temporarily unavailable. If your destination is not available at checkout, contact us before ordering.
Standard shipping: US$5.99 per order, with free standard shipping for a merchandise subtotal of US$39.99 or more after discounts. Shipping, tax, and import charges do not count toward that subtotal. Confirm the displayed currency and final charge before payment.
Preparing your order
Processing estimate: 1–3 business days, or up to 5 during unusually busy periods. Processing comes before the transit estimates below. Business days exclude weekends and relevant public holidays.
Transit after dispatch
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United States: 8–15 business days.
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Canada, United Kingdom, and Australia: 11–16 business days.
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Other supported destinations: 13–18 business days.
These are estimates. Disruption, customs processing, weather, or address problems can affect delivery. Estimates do not remove rights arising from an agreed delivery deadline or non-delivery.
Tracking and separate parcels
Tracking details will be supplied when available after dispatch. If an order needs separate parcels, each may have its own delivery date. We will not add a shipping fee solely because we split a shipment.
Import charges
Taxes collected by the store are shown at checkout. Destination duties, import taxes, or customs fees not included or collected at checkout may be payable by the customer, except where the law places that obligation on us. Review any import requirements for your destination before ordering. We remain responsible for the legal obligations that apply to us as seller.
Address errors and delivery problems
Review your delivery details before ordering. Email service@buenora.store immediately if you spot an error. If the parcel is overdue, damaged, or marked delivered but missing, contact us with the order and tracking details. We will investigate and provide the remedy required for the circumstances; a tracking scan alone does not automatically settle a dispute. You do not have to pursue a carrier instead of us to exercise a right against the seller.
Any permitted reshipping charge caused by an address correction or missed collection will be explained before you agree to it. See our Return and Refund Policy (https://buenora.store/pages/return-refund-policy) for faulty, incorrect, or missing goods.
Buenora is operated by Winest Enterprise Co., Limited. Business address: UNIT 60, 3/F, YAU LEE CENTER, NO.45 HOI YUEN ROAD, KWUN TONG, HONG KONG Email: service@buenora.store