Last updated: October 13, 2026
This policy applies to purchases from Buenora, operated by Winest Enterprise Co., Limited. Mandatory consumer rights take priority over any conflicting provision.
- Change-of-mind returns
We do not offer an additional voluntary change-of-mind return or routine exchange program. This does not limit statutory cancellation rights, remedies for faulty or misdescribed goods, or a specific written return offer provided with your purchase.
- Damaged, faulty, incorrect, or missing goods
Email service@buenora.store with your order details and a description of the problem. Photos and relevant packaging can help us investigate. Please report visible arrival problems promptly, preferably within 7 calendar days. This is a request for timely reporting, not a deadline that removes statutory rights or remedies for defects discovered later.
Depending on your rights and the circumstances, remedies may include repair, replacement, supplying missing goods, a price reduction, or a refund. Any legal right to choose a remedy remains available. We bear return costs for faulty or misdescribed goods where required by law.
- Statutory withdrawal and cancellation
Where EU or UK distance-selling rights apply, you can generally cancel eligible purchases without giving a reason within 14 days after the day you or your nominated recipient receives the goods. Different delivery arrangements and legally required extensions may affect this period.
Send a clear cancellation statement to service@buenora.store or our postal address below before the deadline. Include enough information to identify your order. Our discretionary approval is not required for a valid statutory cancellation. Send goods back within 14 days after notifying us, unless another legal rule applies.
Exceptions may include genuinely personalized goods, rapidly perishable products, and sealed goods unsuitable for return for health or hygiene reasons once unsealed, only where the relevant legal conditions are met. Exceptions to withdrawal do not remove faulty-goods rights.
For eligible statutory withdrawals, reimbursement includes standard outbound delivery charges where required. Extra charges for an upgraded delivery method need not be reimbursed beyond standard delivery. You bear direct return costs only where lawfully disclosed before purchase and applicable. Any deduction for diminished value must be legally permitted and relate to handling beyond what is necessary to establish the goods' nature, characteristics, and functioning.
- Return instructions and refunds
Contact us for the correct return destination. Do not assume the sender address on a parcel or our business address is the returns location. Our instructions do not override legal deadlines or cancellation rights.
Refunds use the original payment method unless you expressly agree otherwise without fees. We issue refunds without undue delay and within the applicable legal deadline. For EU statutory withdrawals, this is generally within 14 days of cancellation, although reimbursement may be withheld until goods or evidence of return arrive, whichever is earlier, unless we offered collection. Under UK rules, where we have not offered collection, the deadline is generally 14 days after receiving the goods or evidence of return, whichever is earlier. Payment-provider posting times do not extend our deadline to issue refunds.
- Order changes and other protections
For address corrections or cancellation before dispatch, contact us promptly. Processing may limit operational changes, but statutory rights remain unaffected. Australian consumer guarantees and other mandatory local protections also remain available.
- Contact
Winest Enterprise Co., Limited Operating Buenora Email: service@buenora.store Address: UNIT 60, 3/F, YAU LEE CENTER, NO.45 HOI YUEN ROAD, KWUN TONG, HONG KONG