Effective date: October 13, 2026
Seller and scope
The seller is Winest Enterprise Co., Limited, trading as Buenora. Business address: UNIT 60, 3/F, YAU LEE CENTER, NO.45 HOI YUEN ROAD, KWUN TONG, HONG KONG. Contact: service@buenora.store These terms apply to purchases together with the published Shipping and Delivery Policy (https://buenora.store/pages/shipping-delivery-policy) and Return and Refund Policy (https://buenora.store/pages/return-refund-policy). Applicable mandatory consumer rights remain unchanged.
Before ordering
You must be legally able to enter the transaction and authorized to use the payment method. Give accurate contact and delivery information. Review the product details, variation, quantity, price, and total charges.
Order acceptance
Submitting an order is an offer to buy. An automatic receipt acknowledges the request. Unless we expressly confirm acceptance earlier, we accept your order when we confirm dispatch of the goods. If an order cannot be supplied, we will explain the position and return the amounts due. No substitute product, store credit in place of a required monetary refund, or higher charge will be imposed without agreement.
Product details and safe use
Check household-item measurements, compatibility, intended use, and any installation or care instructions. Image appearance can be affected by a display, but that does not excuse materially inaccurate descriptions. Use the product according to its instructions and stop using a damaged item.
Price and payment
The checkout identifies the purchase currency, price, shipping charge, and applicable taxes collected by the store. The delivery policy explains any additional import charges. Payment options are those actually offered at checkout. Promotion conditions must be shown with the offer.
If a genuine error is identified, we will seek agreement to a corrected order or handle cancellation and refund as permitted by law. We will not charge an increased amount without your authorization.
Delivery and after-sales support
Delivery charges and estimates are in the Shipping and Delivery Policy (https://buenora.store/pages/shipping-delivery-policy). Contact us promptly for an order correction, preferably within 12 hours. We will try to assist, but cannot guarantee changes once fulfillment has begun. This operational request window does not limit statutory cancellation rights. Cancellation, product problems, and refunds are handled under the Return and Refund Policy (https://buenora.store/pages/return-refund-policy) and the law that applies to your purchase.
Responsibility and disputes
Nothing here excludes obligations or liability that cannot be excluded by law. Contact us about a concern so we can try to resolve it. You retain any applicable rights with your payment provider, a regulator, or a court.
Changes
Changes apply to future purchases. An accepted order remains subject to the terms applying when it was accepted, unless you agree otherwise or law requires a change.